This Privacy Policy explains how Animal House Media, Inc., doing business as Animal House Marketing ("we," "us," or "our"), collects, uses, and protects information when you visit animalhousemarketing.com (the "Site") or work with us.
The short version: we collect only what we need to serve you, we never sell your information, and we do not want patient health information.
01Information you give us
We collect information you choose to share with us, such as:
- Your name, email, phone number, business name, website, and role.
- Information about your practice, services, locations, goals, and competitors, including answers to our questionnaires.
- Information you share when you book a call with us or email us, and notes from our calls.
- Access credentials or permissions for accounts we need to perform our services, such as your website, Google Business Profile, Google Search Console, or ad accounts.
02Payments
Payments are processed by Stripe. We do not see or store your full card or bank account numbers. Stripe's handling of your payment information is governed by Stripe's privacy policy.
03Information collected automatically
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, pages requested, and the date and time of your visit. This is used to operate and secure the Site.
We do not currently use analytics, advertising, or tracking cookies on the Site. If that changes, we will update this policy.
04Third-party services on the Site
Some features on the Site are provided by other companies, which may receive information such as your IP address when you use them:
- Google Fonts (to display our fonts).
- YouTube (videos load in privacy-enhanced mode and only after you click play).
- Calendly (when you book a call).
- Stripe (when you make a payment).
Each of these services is governed by its own privacy policy.
05How we use information
- To provide, manage, and improve our services.
- To communicate with you about your account, calls, projects, and billing.
- To prepare proposals, audits, projections, and plans you request.
- To send you information about our services, which you can opt out of at any time.
- To protect our business, prevent fraud, and comply with the law.
06How we share information
We do not sell or rent your personal information. We share it only:
- With service providers and contractors who help us run our business and deliver our services, and only as needed for that work.
- When required by law, or to protect our rights, safety, or property.
- In connection with a merger, sale, or transfer of our business, in which case this policy will continue to protect your information.
- With your permission.
07Patient and health information
Our marketing services do not require protected health information (PHI). Please do not send us patient names, photos, records, or any information that could identify a patient. If a project ever requires PHI, we will sign a Business Associate Agreement (BAA) with you first. A BAA is available on request.
08How long we keep information
We keep information for as long as we need it to provide our services, meet our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When we no longer need it, we delete it or make it anonymous. When our work together ends, we remove our own access to your accounts or return access to you.
09How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing emails at any time by replying or emailing us. Depending on where you live, you may have additional rights under applicable law. We will respond to requests within a reasonable time and may need to verify your identity first. Some information may need to be kept for legal or business reasons.
11Children
Our Site and services are for businesses and are not directed to children under 18. We do not knowingly collect personal information from children.
12Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed.
13Contact us
Questions or requests about your information? Email us at hello@animalhousemarketing.com.